Shipping policy

Due to the impact of Covid-19 international orders are expected to see major delays, as USPS is taking extra caution to prevent the spread. We cannot guarantee an estimated delivery time as different regions may vary.

When will my order ship?

Orders usually ship within 24-72 business hours, but can take up to 5 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. You will receive an email with tracking information when your order has been shipped.

How will my order be shipped?
Canadian orders are shipped via FedEx or USPS, depending on service location. If you would like to request a specific carrier to deliver your order, please contact our Customer Care Team at help.sarosecouture@outlook.com.

Once I've placed my order, how long will it take to arrive?
Orders are typically shipped within 5 business days, and Standard International  Shipping orders typically arrive within 8 to 14 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.

 Will there be additional duties and taxes on my order once it is delivered?
Unfortunately, we are not in control of the tariffs and duties imposed on your order. Duties and taxes will likely be charged on the items you order. If duties and taxes are placed on your package by customs officials, the fees will be your responsibility.

 What happens if my package is unclaimed or refused?
If your package cannot be delivered or is unclaimed or refused, you are responsible for the following:
• Original and return shipping charges
• Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.

Which countries do you ship to?

Canada, Mexico, Puerto Rico (U.S.), and Virgin Islands (U.S.)